Modern banks are getting a face lift with added interior design features to improve the overall customer branch experience. Upgrading the in-store banking experience can help increase foot traffic and customer satisfaction.
Take Capital One, a once digital-only bank, for example. They did what no one predicted by opening the Capital One Café, a coffee shop plus bank. The premise? To provide a space where their customers have options to explore their finances or just grab a coffee and go about their daily routine. Despite initial industry skepticism, this out-of-the-box idea is proving to be quite successful.
Learn how your branch can hop on this trend and why adding modern interior design elements is the key.